Refund and Returns Policy
At Touch Out Sports, we take pride in delivering high-quality sports products that meet your expectations. Your satisfaction is our utmost priority, and we are dedicated to ensuring a smooth shopping experience. If you are not satisfied with our products or if they arrive damaged, we offer a hassle-free refund and returns process. Please read the following policy for more details:
Satisfaction Guarantee: We want you to be completely satisfied with your purchase from Touch Out Sports. If for any reason you are not satisfied with the product you received, you can request a full refund or a replacement item.
Damaged Items: In the unfortunate event that your order arrives damaged, please reach out to us within 30 days of purchase by sending an email to sales@touchoutsports.com with the subject “Refund/Return.” In your email, please provide a description of the damage and include any relevant photos. We will promptly respond to your email and guide you through the next steps.
Requesting Refunds or Replacements: To request a refund or replacement, please email us at sales@touchoutsports.com within 30 days of your purchase. In the email subject, use “Refund/Return.” Describe the reason for your request, whether it’s due to product dissatisfaction or damage during shipping. Our customer support team will get back to you as soon as possible to address your concerns.
Quick Resolution: We understand the importance of timely solutions. Once we receive your email and assess the situation, we will work swiftly to issue a refund or send a replacement item, based on your preference. Refunds can be either partial or whole, depending on the specific situation.
Exclusions: Please note that our refund and returns policy applies to product dissatisfaction and damaged items. It does not cover issues resulting from normal wear and tear, misuse, or any alterations made to the product after purchase.
Contact Information: If you have any questions or concerns about our refund and returns policy, please feel free to contact our customer support team at sales@touchoutsports.com. We are here to assist you and ensure your satisfaction.
Thank you for choosing Touch Out Sports for your sporting needs. We value your trust in our products and services.
Sincerely,
Touch Out Sports